Introduction

Genocare Scientific Pvt. Ltd is committed to protecting the privacy of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to pharmaceutical products and medical equipment.

Information We Collect

Personal Information

We may collect personal information that can identify you, including but not limited to:

• Name and contact details (email address, phone number, mailing address)
• Professional information (job title, organization, medical license numbers)
• Payment information for transactions
• Information about your medical equipment needs or pharmaceutical inquiries

Non-Personal Information

We may collect non-personal information about your interaction with our website and services:

• Browser type and version
• Pages visited and time spent on our site
• IP address and general location data
• Device information

Sensitive Health Information

In certain cases related to pharmaceutical products, we may collect sensitive health information with your explicit consent, in compliance with applicable laws and regulations.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services for pharmaceutical products and medical equipment
• To process transactions and deliver products
• To respond to inquiries and provide customer support
• To comply with regulatory requirements for medical devices and pharmaceuticals
• To improve our website, products, and services
• To send technical notices, updates, and security alerts
• To monitor and analyze usage and trends
• For any other purpose with your consent

Data Security for Medical Information

We implement appropriate technical and organizational measures to protect personal data, especially sensitive information related to pharmaceuticals and medical equipment. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Secure storage and transmission of medical device data
• Compliance with industry standards for healthcare data protection

Disclosure of Information

We may disclose your information in the following situations:

• Service Providers: To third-party vendors who perform services for us related to pharmaceuticals and medical equipment (e.g., payment processing, shipping, regulatory compliance).
• Legal Requirements: When required by law or to respond to legal process, including for medical device reporting requirements.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.
• With Your Consent: For any other purpose disclosed by us when you provide the information.

International Data Transfers

For pharmaceutical products and medical equipment that may involve international transactions, your information may be transferred to and maintained on computers located outside of your country, where data protection laws may differ.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Analytics

We may use third-party service providers to monitor and analyze the use of our website, particularly for medical professionals and equipment purchasers.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request copies of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to regulatory retention requirements for medical devices and pharmaceuticals.
• Restriction: Request restriction of processing your personal data.
• Objection: Object to our processing of your personal data.
• Data Portability: Request transfer of your data to another organization.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information below. We may need to verify your identity before responding to such requests.

Retention of Data

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations (including regulatory requirements for medical device and pharmaceutical documentation), resolve disputes, and enforce our agreements.

Regulatory Compliance

For pharmaceutical products and medical equipment, we may be required to retain certain information for extended periods as mandated by health authorities and regulatory bodies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices regarding pharmaceutical products and medical equipment, please contact us:

• Email-Id: customersupport@genocarescientific.com
• Phone: +91 91009 22291
• Address: Hyderabad - Telangana #Flat No 501, Surya Castle, Uppal Bhagayath, Beside Shilpa Ramam, Hyderabad, Telangana - 500039 Contact: +91 91009 22291